Refund: Once we receive a copy of the pick-up receipt, we'll process your refund in full (minus the $99 flat fee). Then, email us a scan or digital photo of the pick-up receipt.Ĥ.
Queen hybrid mattress in a box driver#
Typically, you leave the mattress unboxed for pick-up, and the driver does the rest. Day of Pick-Up: Our support team member will provide instructions on what to do on the scheduled pick-up day. When possible, we arrange for the mattress to be donated to a local charity or mattress recycling program, depending on your state's laws.ģ.
The $99 flat fee (deducted from your refund) covers the pick-up and transportation.
Schedule Pick-Up: We'll set up the scheduled mattress pick-up with one of our third-party logistics partners. Once your request is received, a member of our customer support team will reach out to walk you through the rest of the process.Ģ. We cannot process returns over the phone or live chat, only through email. SUAYEA Queen Mattress, Queen Size Mattress in a Box, 10 Inch Hybrid Mattress Queen Size, Ultimate Motion Isolation with Gel Memory Foam and Pocket Spring, Medium Firm, Edge Support. Submit Request: Please use the email form on our Contact page or email us at to request a return. If you wish to return your mattress, please use the email form on our Contact page or email us at To qualify for a full refund, you must initiate the return process after the 30-night break-in period but before the 120-night trial expires.ġ. Updated other options based on this selection. Sleep on your Nolah mattress for at least 30 nights before making a decision-this gives you enough time to adjust to your new bed and fully experience its comfort and support benefits. Buy Signature Design by Ashley Chime 12 Inch Medium Firm Hybrid Mattress, CertiPUR-US Certified Foam. The trial begins the day your mattress arrives. Our logistics partner will pick up the mattress you're only responsible for a $99 flat fee to cover labor and one-way transportation. If, against all expectations, you don't love your mattress, you can return it for a full refund. Every Nolah mattress purchase includes a 120-night at-home sleep trial.
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